Policies

This page outlines the key policies that govern how we operate as a business. Our aim is to be transparent, professional, and clear in how we handle your information, enquiries, and use of our website.

If you have any questions about these policies, you can contact us using the details on our Contact page.

  • How we use your information

    When you submit an enquiry through our website or contact us directly, we may collect the following information:

    • Name

    • Contact details (email and/or phone number)

    • Address (if provided)

    • Details about your project or enquiry

    We use this information solely to:

    • Respond to your enquiry

    • Provide quotations or arrange site visits

    • Manage ongoing communication about your project

    We do not sell, rent, or share your personal data with third parties for marketing purposes.

  • Your information may be stored securely in our email system or internal records to allow us to manage your enquiry and services effectively.

    We take reasonable steps to ensure your data is kept secure and only accessible to authorised personnel.

  • You have the right to:

    • Request a copy of the information we hold about you

    • Ask for your data to be corrected or updated

    • Request deletion of your data where appropriate

    To make any request, please contact us directly.

  • Our website may use cookies to improve user experience and help us understand how visitors interact with our site.

    Cookies may be used for:

    • Basic website functionality

    • Analytics (e.g. page visits and traffic sources)

    • Improving website performance

    You can disable cookies in your browser settings at any time.

  • The content on this website is provided for general information purposes only. While we aim to keep all information accurate and up to date, we make no guarantees that all content is free from errors or omissions.

    All services are subject to quotation, availability, and site assessment.

  • Submitting an enquiry through our website does not form a contract.

    A contract is only formed once:

    • A quotation has been accepted

    • Work has been agreed in writing

    • Terms have been confirmed between both parties

  • All services displayed on this website are subject to:

    • Site conditions

    • Access requirements

    • Materials availability

    • Weather conditions (where applicable)

    We reserve the right to adjust recommendations or pricing following a site visit or further assessment.

  • If you have any questions about this policy or how we handle your data, please contact us via our Contact page enquiry form.